TELSTORE Electronic Components

Terms and conditions

Purchase and Delivery

The customer buys the product, whose characteristics are illustrated online in the relative descriptive and technical sheets where available, at the price indicated to which are added the delivery costs specified on the site. (excluding any cash on delivery charges). 

Before sending the purchase order, the unit cost of each selected product is summarized, the total cost in the case of the purchase of multiple products and the relative delivery costs.
Once the purchase order has been submitted, the customer will receive an e-mail from Telstore stating confirmation of receipt of the purchase order and containing information on the main characteristics of the purchased good, a detailed indication of the price, costs of delivery, applicable taxes and means of payment. Following the approval of Law Decree 4 July 2006 n. 223 "maneuver bis" Article 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, with which the obligation to communicate the list of customers and suppliers in the event of issue is restored invoice, and Decree Law 78 of 31 May 2010 converted into Law 122 of 30 July 2010, requires the need to require customers to communicate VAT NUMBER and TAX CODE in the appropriate fields on the site.

The purchased good, together with the relative invoice, is delivered by courier to the address specified by the Customer when placing the order online. Any specific needs must be proposed by the customer to Telstore.

All prices shown on the site are exclusive of VAT.

In case of non-delivery due to the absence of the recipient, to the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender  (Telstore).

Privacy and Security

Telstore pursuant to art. 13 of Legislative Decree 196/2003 informs that personal and fiscal personal data acquired also verbally with reference to established business relationships, provided directly by the interested parties, or otherwise acquired in the context of the company's activity, will be subject to processing in compliance with the aforementioned legislation , including the confidentiality obligations provided by these

In relation to the aforementioned, the rights referred to in Article 7 of the Legislative Decree may be exercised 196/2003.

Withdrawal and Withdrawal

The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Telstore, without any penalty and without specifying the reason, within 3 (three) three working days from receipt of the goods.
The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the site

The right of withdrawal is exercised by sending, within the aforementioned deadline, a written notice to the Telstore by registered letter with acknowledgment of receipt.
The withdrawal notice can be sent, within the same term, also by telegram or fax, provided that it is confirmed by registered letter with return receipt within the following 48 hours.

In case of exercising the right of withdrawal, the communication must be made to the following address:

Telstore di Brontesi Andrea

Via Badia 20

25024 Leno (BS)

If the goods have been delivered, the customer is required to return it to Telstore within 10 (ten) working days from the date of delivery of the goods.
The good must be returned to Telstore complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. A copy of the electronic order receipt must be attached to the returned product. The costs of returning the goods to Telstore are charged to the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Telstore is required to reimburse the sums paid by the customer.
In particular, Telstore will proceed free of charge with the transmission of the re-credit order related to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the customer's right of withdrawal. This operation will be carried out through the credit card issuing bank used for the payment or by crediting the sum to the bank account indicated by the customer.

Telstore has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the procedures and times indicated for the communication of the exercise of the right of withdrawal.


By placing an order online, the Customer transmits to Telstore a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to buy them at the price and terms indicated in these General Sales Conditions.


Telstore communicate the acceptance and confirmation of the order to the Customer. 

In particular, Telstore does not accept orders:

  • if the material is not available in stock at the time of the order
  • if the customer cannot or does not want to pay using credit cards (Paypal), bank transfer or cash on delivery.

The customer can make the payment due by choosing one of the following methods.

  • Payment by credit card and PayPal: In the event that the consumer intends to pay by credit card, he can make use of the payment procedure with PayPal, suitable for ensuring the confidentiality of data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website.
  • Cash on delivery: Cash on delivery is accepted only if made with cash; consequently, pursuant to and for the purposes of art. 1197 of the civil code, payments made by bank check will not be accepted. Cash on delivery will be subject to a surcharge which will be communicated to the customer following each order placed. This surcharge is to be charged only and exclusively to the Courier chosen and used by Telstore.
  • Payment by bank transfer: Payment by bank transfer is the necessary coordinates for payment will be communicated at the end of the order. In the event that the payment is made by bank transfer, the purchased good will be shipped in the manner described in the following paragraph "Product Delivery", to the address indicated by the customer upon receipt of the credit, therefore on average within two / five days after bank transfer (the timing varies depending on the credit institution used). To facilitate the process, a receipt of payment together with your order number can be sent by e-mail to:
Order Terms

The contracts for the sale of products on the site, are considered concluded at the time when the purchase order made by the customer to Telstore arrives, the latter accepts it.

The customer, with the electronic transmission of his purchase order, declares to have read and accepted these general terms and conditions and undertakes to observe and respect them in his relations with Telstore.

The Customer is required, before submitting his purchase order, to read carefully these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.

Finally, once the on-line purchase procedure has been completed, the customer is required to print and keep the present general sales conditions, already viewed and accepted during the contract conclusion phase.

Info and Guarantee

These General Terms and Conditions of Sale concern the purchase of products made remotely by means of a telematic network on the website, belonging to Telstore, with headquarters in Leno (BS), Via Badia 20. Each purchase operation will be regulated by the provisions of the Legislative Decree 185/99, Legislative Decree 206/05; the information directed to the conclusion of the contract will be subject to art. 12 of the Legislative Decree 70/03 and, as regards the protection of confidentiality, will be subjected to the legislation referred to in Legislative Decree 196/03.

In case of total or partial non-payment of the purchase price of the asset Telstore reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer's electronic address.

The products purchased on the site are subject to the discipline on the sale of consumer goods. The products delivered comply with the features shown online in the relative descriptions and techniques.

For any complaint or clarification, the customer must contact the e-mail address The customer will be contacted for clarifications within 3 (three) working days of the request.